Redefining Customer Experience Through Human-Centered Innovation
At CXDi, we help businesses design meaningful, seamless experiences that build loyalty, drive growth, and put people at the center of every interaction.
About us
Designing Experiences That Make a Difference.
CX Design and Innovation Ltd. (CXDi) was founded with a simple yet powerful mission: to help organizations design better experiences by understanding the people they serve. We saw a growing disconnect between business operations and customer expectations—and we knew there had to be a better way.
With a passion for human-centered design and a belief in the power of empathy, we built CXDi to bridge that gap. From startups to large enterprises, we partner with organizations to reimagine service delivery, reduce friction, and create interactions that are not only efficient but deeply meaningful.
Today, CXDi continues to help businesses transform their customer and employee experiences—one journey at a time. Because for us, it’s not just about improving services—it’s about building relationships that last.
Our Services
Tailored CX Solutions That Transform and Elevate Your Brand
CX Transformation
We reimagine your end-to-end customer experience, aligning every interaction with your brand promise to foster loyalty, boost satisfaction, and create competitive advantage.
Customer & Employee Experience
We design experiences that connect both internally and externally—because when employees thrive, customers benefit. We help create cultures that champion people at every level.
Digital Experience
We optimize digital channels and platforms to ensure they’re intuitive, inclusive, and responsive—delivering effortless interactions your customers will love.
Journey & Persona Mapping
We help you visualize your customer’s path and understand their motivations. With actionable journey maps and personas, you’ll design services that truly meet their needs.
CX Metrics & Voice of the Customer (VOC)
We build systems to capture and interpret customer feedback in real-time—turning insights into action and continuously improving your CX performance.
Training & Education
We equip your teams with the mindset and skills to embed CX at every level of your organization, building long-term capabilities for sustainable impact.
Our Approach
At CXDi, our approach is flexible, collaborative, and deeply human-centered. We tailor each engagement to your unique needs—whether you’re looking for full project execution, strategic partnership, or expert advisory. Our goal is to empower your team and deliver lasting customer experience transformation through insight, innovation
Project Management
We take full ownership of your CX initiatives—from discovery and planning to execution and measurement—ensuring every step aligns with your business goals and delivers tangible outcomes.
Collaboration
Our experts integrate seamlessly with your internal teams, co-creating solutions through a shared vision. This hands-on model enables knowledge transfer, team empowerment, and greater ownership of your CX transformation.
Advisory Services
We provide strategic coaching, audits, and CX reviews to help you fine-tune your approach, overcome challenges, and make confident, data-informed decisions that drive customer-focused growth.
Why Choose CXDi?
CX is what drives us
Human-Centered, Strategy-Led
We put people at the heart of every solution. Our work is grounded in empathy and real customer insight, ensuring that every strategy we deliver is practical, meaningful, and designed to drive long-term success.
Proven Expertise with Measurable Impact
With over 18 years of experience in CX transformation, we’ve helped organizations across industries reduce churn, improve loyalty, and enhance service delivery. Our solutions are not theory—they’re tested, actionable, and results-driven.
Flexible, Collaborative Partnerships
We adapt to your needs—whether through full project management, advisory services, or embedded collaboration. Our goal is to co-create with your teams, empowering you to build a customer-first culture from within.
Ready to Elevate Your CX Strategy?
Our team is here to support your journey toward customer-first innovation.