Our Approach
At CXDi, we specialize in helping businesses enhance their customer experience through personalized consulting services. Using a Human-Centered Design approach and innovative methodologies, we collaborate with your team to create strategies that go beyond meeting expectations to deliver truly exceptional experiences across all touchpoints. Our focus is on building customer-centric cultures and designing engaging, user-friendly interactions that leave lasting impressions.
Our flexible approach is tailored to your unique need, offering several collaboration models
Project Management
We manage CX projects from start to finish, ensuring alignment with your business goals.
Collaboration
Our team works alongside yours to deliver impactful CX improvements, sharing responsibility and expertise.
Advisory Services
We provide coaching and strategic advice to help refine and strengthen your CX approach.
CX Framework
Our CX framework is built to drive operational excellence and business impact through customer-centric innovation. Core components include:
Real-Time Measurement
Capturing data from customer interactions for ongoing feedback and improvement.
Customer-Centric Innovation
Identifying areas for transformative CX improvements.
End-to-End Journey Design
Aligning teams and processes to deliver consistent, engaging customer journeys.
Customer-First Culture
Embedding CX into every facet of your business, making it a shared responsibility.
Omnichannel Synchronzation
Creating a seamless, unified experience across all customer touchpoints.
CX Research and Insights
At CXDi, we leverage advanced research methods to provide deep customer insights that drive informed, data-driven decisions. Our specialized research services include:
Ethnographic Research
Observing customers in their natural environments.
In-Depth Customer Interviews
Gathering valuable insights through direct conversations.
Survey Design & Customer Feedback
Creating meaningful surveys that capture actionable feedback.
Voice-of-the-Customer Programs
Implementing systems to give your customers a voice.
Net Promoter Score (NPS) Analysis
Measuring customer loyalty to inform growth strategies.
Partnerships
We understand the critical role technology plays in managing both customer and employee experiences. CXDi partners with leading technology providers to integrate advanced tools into your CX strategy. Additionally, we offer customized training programs to help transform your organization into a customer-centric powerhouse.